Refund & Returns Policy

Effective Date: August 21, 2024

At Nhanya Creationz Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process. This policy outlines the procedures, conditions, and timeframes for returning products and receiving refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
• Timeframe: You have 14 days from the date of delivery to initiate a return.

Non-Returnable Items:

• Items that have been worn, altered, or washed.
• Items purchased on sale or with a discount code.
• Custom or personalized orders.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Customer Support:
   • Email us at [email protected] with your order number, the reason for the return, and any supporting images if applicable.
   • Our customer support team will review your request and provide further instructions, including the return shipping address.
2. Prepare Your Return:
   • Pack the item securely in its original packaging, including all tags, labels, and any accessories.
   • Include a copy of the original receipt or proof of purchase.
3. Ship the Return:
   • Ship the return package to the address provided by our customer support team. You are responsible for covering the cost of return shipping, except in cases where the item is defective or incorrect.

3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Inspection and Processing

• Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria outlined above. If the item does not meet these criteria, we reserve the right to deny the return.
• Processing Time: Once your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Refunds

• Full Refunds: If your return is approved, we will issue a full refund for the cost of the item. Original shipping charges are non-refundable.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with missing parts not due to our error).
• Refund Notification: You will receive an email notification once your refund has been processed. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card issuer.

6. Exchanges

• Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue, along with photos if possible. We will provide instructions on how to return the item and arrange for a replacement or refund.

8. Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer support team:

• Email: [email protected]
• Address: Anike Ibikunle Street, Lagos, Nigeria

We are committed to providing excellent customer service and will do our best to resolve any issues promptly and fairly.

Thank you for shopping with Nhanya Creationz Ltd. We appreciate your business and strive to ensure your satisfaction with our products.